Service Terms

Definitions

‘Client’ is a personal or business entity using any of the services provided by Brightersite.
‘Live’ means the date that the website is available to use on the client’s chosen website domain.
‘Domain’ is the website address as chosen by the client.
‘Hosting’ is computer disk space which is used to host (store) the client website and email and enable the access of the clients website and email via any modern browser or modern email client.
‘Content’ is text, image or video based material that the client publishes on the website.

Terms & Conditions

The contract between Brightersite and the client will be on these conditions, to the exclusion of all other terms and conditions. Any variations to these conditions shall have no effect unless agreed in writing.

Contact

Email will be the method of contact with regard to all communication and thus, it is the client’s responsibility to inform us of any change in email address so that we always have up to date email contact details. Brightersite cannot be held liable or otherwise responsible for communication issues if we are not supplied a valid email address. Brightersite will acknowledge all emails within 24 hours excluding weekends and bank holidays.

The Service

The service provided is for a fully working website, using the WordPress CMS (Content Management System);
the registration and use of a chosen domain name;
the installation and set-up of a chosen website design template;
the set-up and use of email services for the domain/website plus hosting management services.

Billing

Brightersite will proceed with installation of the WordPress CMS plus the chosen design template and domain name upon payment of the initial amount, as stated at the time of order.

Clients are required to make rolling monthly payment amount, as stated at the time of order, on or prior to the date stated on any invoice sent to the client. If any payment is not made, without due notice, Brightersite reserves the right to cancel services after 30 days.

Please inform Brightersite as soon as possible if payment cannot be made on the payment date stated to arrange and agree a mutually suitable alternative payment date.

The initial payment made to Brightersite covers the cost of domain registration, hosting set-up, WordPress CMS installation and installation and set-up of the chosen design template. The initial payment is final and is non refundable.

Brightersite reserves the right to suspend a website and associated services if an account is more than 30 days overdue.

Limitation of Liability

Brightersite expects the client to carry out sufficient research before proceeding with a website. This will include checking that the website/idea/business will operate legally. It is important that the website is not in any way illegal. Brightersite will not be liable or become involved in any disputes between the site owner and their clients and cannot be held responsible for any wrongdoing on the part of the website owner.

Brightersite cannot be held responsible for anything adversely affecting the client’s business operation, sales, or profitability that might be claimed is a result of a service offered by Brightersite including but not limited to third part service limitations or downtime including website hosting services.

Website Content

It is the client’s responsibility to upload content to the website unless Brightersite are formally instructed to do so in writing. Brightersite has no control of, or responsibility for, the content of client’s website. In no way does the textual image or video based content of our client’s web site constitute Brightersite endorsement or approval of the website or the material contained within the website. Brightersite will not verify any of the materials, images or information contained within our client’s web sites and is not responsible for the content or performance of these websites or for the client’s transactions with them.

All images displayed on the client’s website are the sole responsibility of the client regarding the usage and copyright of such materials. Should any legal issues or claims arise from the content or copyright of any images supplied by the client, they will be the sole responsibility of the client.

Any products or services used both freely or by means of a customer purchase must be deemed legitimate and must not contravene product or service copyright or intellectual property rights, exclusive sale/usage rights or be classified as illegal in any manner.

Service Compatibility

Brightersite will endeavour to ensure that the client website will function correctly on the server it is initially installed upon and that it will function correctly when viewed with common modern web browsers on desktop, laptop and smartphone based devices.

Domains

A domain name will be registered by Brightersite on behalf of the client once we have received the deposit. If a Domain has already been purchased by the client Brightersite can arrange to transfer the domain or manage the pointing of the domain to the desired hosting server if instructed to do so by the client.

It is the responsibility of the client to renew their domain names when due. If a domain name expires, Brightersite can not be held liable for this. However, Brightersite will make reasonable effort to contact the client regarding domain renewal.

If a domain name is purchased by the client through a company other than Brightersite, the client has full responsibility in making sure that the domain name is renewed when due with that company.

If your registration has expired there is no guarantee Brightersite will be able to re-register your domain name.

Brightersite is not a domain registrar. Brightersite acts as a domain registration management agent only.

Website Hosting

Renewal of Hosting is due on a rolling 30 day monthly basis. The date of renewal will be every 30 days from the date the website was put live. The hosting service will not be renewed if Brightersite cannot contact the client, payment is not received on or before the renewal date or the Client requests Brightersite not continue with the service.

Brightersite will not be held liable for any loss or damages caused by the use or misuse, unavailability or removal of services or down time of server, including any loss of earnings.

If the client gives CMS Admin access to a 3rd party the client is accepting liability for any problems with content or functionality that can be influenced by editing, removing, adding or updating plugins and/or settings.

Any server or website performance or operability issues arising which require Brightersite to resolve will be charged at an agreed standard hourly rate.

Email Account Hosting

Clients are supplied email accounts for their domain as part of the overall service provided. Email accounts are only available whilst the monthly service charge is paid and will be discontinued if this monthly fee is not paid, for whatever reason.
Brighter site will provide a maximum email account capacity of 3Gb per mail box.

Clients must not participate in any form of unsolicited bulk e-mailing or spamming from their hosted domain and by doing so are breaking these terms and conditions and run the risk of website suspension.

Email access, including the use of Mail Client software/apps, is entirely the responsibility of the client and Brightersite will not support any connections made by third-party software/apps, including, but not limited to, the connection to the service using mobile data and/or wifi data.

General

Brightersite shall place a small text link on the footer of a client’s website that simply states the website was designed by Brightersite and links to our company website.